After-sales Service & Warranty Policy
Dr. Rock is customer-focused and committed to providing professional and reliable after-sales service.
Product Registration
To protect your rights, please complete the online product registration on the official Dr. Rock website (drrock.com.hk) within 90 days from the date of purchase to enjoy our comprehensive after-sales service and support.
Warranty Coverage & Period
Main Unit Warranty: The main unit is covered by a one-year limited warranty from the date of purchase.
Accessories Warranty: The included power cord and other accessories have a warranty period of three (3) months.
Out-of-Warranty Repairs: After the warranty period expires, repair services are still available. Charges for required parts and labor will apply.
Non-Warranty Items: Product packaging, the outer casing, and other consumable materials are not covered by this warranty. These items can be purchased separately if needed.
Warranty Exclusions (Not Eligible for Free Warranty)
Damage or malfunctions resulting from the following conditions are not covered by the free warranty. If repair is requested for such products, paid repair services may be offered at our discretion. All charges will be based on the final quotation provided by our service center.
Damage caused by human error, improper use, accident, negligence, or acts of God (e.g., natural disasters).
Damage resulting from unstable voltage, liquid spillage, or pest infestation.
The product has been repaired, modified, or tampered with by unauthorized personnel.
Returns & Exchanges
Applications for returns or exchanges will not be accepted under the following conditions:
The request is made more than 7 days after the date of receipt.
The product has been opened or damaged, rendering it unsuitable for resale.
The item was a sale/discounted item or purchased using loyalty points.
The item was returned without prior authorization from our team.
Determining the Warranty Period
The warranty period begins on the date shown on the official purchase receipt or invoice.
A valid proof of purchase must be presented when requesting warranty service.
If a valid proof of purchase cannot be provided, the warranty period will be determined based on the product's manufacturing date.
Final Clause
Dr. Rock reserves the right of final interpretation and decision in the event of any dispute regarding these warranty and service terms.