Shipping Costs
Standard Shipping: Free of charge for most countries and regions.
Express Shipping: $5.00 - $35.00 USD per order, depending on the destination.
Final shipping options and costs will be displayed on the checkout page after you enter your address.
Shipping Destinations
We ship to the following countries and regions:
United Kingdom, United States, EU Countries, Australia, New Zealand, Mexico, Mainland China, Macau, Hong Kong, Taiwan, Indonesia, Japan, Malaysia, Philippines, Puerto Rico, Serbia, South Korea, Singapore, Thailand, Ukraine, and more.
If your location is not on the list, please email us at service@zikkotech.com.
Shipment Origin
All orders are dispatched from our warehouses in Mainland China or Hong Kong.
Our system will automatically assign the most suitable warehouse based on your shipping address and current stock levels to minimize delivery time. Dr. Rock reserves the right to allocate the shipping warehouse based on operational needs.
Customs Duties & Taxes
The recipient is responsible for any customs duties, import taxes, or other related fees levied by the destination country.
Order Processing Time
All orders are processed and shipped within 1-2 business days (Monday to Friday). A shipping notification email with a tracking number will be sent to you once your order is dispatched.
Estimated Delivery Time
The chart below shows the estimated delivery times for different regions. Please note that actual delivery may vary due to carrier processing, weather conditions, public holidays, or other external factors.
Carriers include FedEx, DHL, UPS, USPS, SF Express, etc. We will select the most suitable service for your destination.
Incorrect Address
If an order is returned to us due to an incorrect or incomplete address, the original shipping fee is non-refundable. An additional shipping fee will be charged for reshipment to the correct address.
Disclaimer on Delivery Times
Dr. Rock is committed to handing over packages to the carrier on time. The actual delivery date and time are the sole responsibility of the carrier. If a signature is required for delivery, it is the customer's responsibility to ensure that someone is available to sign for the package.